Privacy & Cookie Policy

Last updated: 18 May 2025

1. Introduction Pro Group Repairs ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy and Cookie Policy outlines how we collect, use, and protect your personal data when you visit our website or engage with our services. By using our website, you agree to the terms of this policy.

2. Who We Are Pro Group Repairs Limited Maxwell House, Providence Street, Lye, Stourbridge, DY9 8HN General enquiries: info@progrouprepairs.com 01384 685 695 www.progrouprepairs.com We are an insurance-approved accident repair centre providing vehicle repair and related services.

3. Information We Collect We may collect and process the following types of personal data: contact information such as your name, email address, phone number, and address; vehicle information such as registration number, make, model, and damage details; insurance details such as insurer name and claim reference number; technical data such as IP address, browser type, time zone, and operating system; and usage data such as page views, referral sources, and navigation paths.

4. How We Collect Information We collect information through telephone or email communications, automatically via cookies and analytics tools, and when referred by insurance companies or partners.

5. How We Use Your Information We use your data to process and manage vehicle repairs, communicate with you and your insurance provider, improve our website and customer experience, comply with legal and regulatory obligations, and provide updates or promotional information if you opt in.

6. Legal Basis for Processing We rely on one or more of the following legal bases: contractual obligation, to fulfil our service agreement; legal obligation, to meet regulatory or legal requirements; legitimate interest, to improve services and customer experience; and consent, for marketing and optional communications.

7. Sharing Your Information We only share your information with insurance companies where applicable to your claim, third-party service providers such as IT support, booking systems, hire car companies, and any relevant party for the repair of your vehicle, and legal and regulatory authorities where required. We never sell your personal information.

8. Data Retention We retain personal data only for as long as necessary to fulfil the purposes we collected it for, and to meet legal, accounting, or reporting requirements.

9. Your Rights Under UK GDPR, you have the right to access the personal data we hold about you, request correction of incorrect or outdated data, request erasure of your data in certain circumstances, object to or restrict processing, request data portability, withdraw consent where applicable, and lodge a complaint with the Information Commissioner's Office (ICO).

10. Cookies Policy Our website uses cookies to enhance your browsing experience and collect usage statistics. Cookies are small text files stored on your device when you visit our site. We use essential cookies required for core website functionality, analytics cookies to help us understand how visitors use our site, and functionality cookies to remember your preferences. You can manage your cookie preferences through your browser settings or via our website's cookie banner.

11. Third-Party Links Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.

12. Security We implement appropriate security measures to protect your data. However, please note that no system is 100% secure.

13. Changes to This Policy We may update this policy occasionally. Please review this page regularly for any changes. Continued use of our website means you accept the updated policy.

14. Contact Us If you have any questions or requests related to this policy, please contact our Data Protection Officer at info@progrouprepairs.com.